Weekend Hospitality Coordinator

The heart of Brent’s Place is to provide a place of hope and healing for our families. The Weekend Hospitality Coordinator is a vital member of our team, responsible for maintaining a safe environment for guests and staff, completing essential administrative tasks, and providing compassionate weekend support to families – helping ensure Brent’s Place delivers exceptional 24/7 hospitality housing.  This role will know the families staying at Brent’s Place and work to ensure they feel safe and supported while staying at our home away from home.

RESPONSIBILITIES INCLUDE:

Hospitality Responsibilities (40%):

• ServusConnect Requests: Monitor and respond to requests and ensure delivery of items needed to family apartments.

• Customer Service: As the weekend frontline customer support team member, this person is responsible for providing efficient, direct support to families with general inquiries. Responsible for communication with appropriate staff members to ensure continuation of care from business hours.

• Hospitality Suite Check-In: Welcome and direct families checking in after regular Brent’s Place office hours, to their Hospitality Suite, confirm access to Latch/Door security system for entry, and relay important information for their stay to the appropriate team members.

• Restock Grab and Go locations: Replenish Grab and Go food and beverage items in both buildings on the weekend to ensure a continuous supply for families.

Administrative Responsibilities (30%):

• Inventory: Maintain and update inventory count for items distributed to families, and restocking list for each unit, and communicate appropriately with daytime team members.

• Delivery Assistance: Accept after-hours deliveries and coordinate pick-up with families, if required. Properly store mail or packages in the mail room for next-day pick-up for all non-immediate items.

• Hospitality Suite Data Entry: Enter data for families who have checked in after hours to ensure accuracy of apartment usage.

Weekend Monitoring Responsibilities (30%):

• Surveillance and monitoring: Watch CCTV footage, control access to the buildings, and monitor activities during the weekend hours to ensure the safety of families and our property.

• Patrolling: Conduct hourly foot patrols of the facility, including buildings, gates and parking lots. Checking for potential unauthorized access, vandalism, and other security concerns.

• Safe-Clean Protocols: Monitor and ensure Brent’s Place safe-clean protocols throughout the weekend hours, by removing trash from containers near the coffee bars and kitchen areas, wiping and mopping as necessary, receiving linen deliveries, and  spraying with the electrostatic sprayer.

• Emergency response: Respond immediately to alarms, emergencies, and security breaches, and contact the appropriate authorities (e.g, police, fire department) as needed. Contact Brent’s Place Director of Operations and Hospitality and Operations & Infrastructure Manager. 

• Incident reporting: Communicate and document all security-related incidents, disturbances, and breaches in a detailed report for management. 

• Property securing: Lock and secure all doors, windows, and gates at the end of the shift to ensure the property is properly secured.

• Coordination: Communicate and coordinate with other security team members to ensure a smooth transition of communication and responsibilities. 

WHAT WE VALUE FOR THIS ROLE:

• High School Diploma
• Positive, compassionate, and professional attitude with a commitment to Brent’s Place mission and values. Strong observational and communication skills are essential. 
• Customer service experience with strong verbal and written communication skills, including the ability to listen, respond to the needs of family and staff, and build collaborative relationships with a diverse community. 
• Commitment and comfort with being kind and thoughtful to people experiencing trauma. 
• Attention to detail to ensure correct and efficient communication and data entry.
• Proficient computer skills for monitoring systems, writing reports, and data entry.
• Team player providing communication with staff to assist with 24/7 wrap-around family support
• Strong critical thinking skills while providing security and safety of guests and property. The ability to remain calm and make sound judgments in high-pressure or emergency situations.
• Openness to learning from feedback, including opportunities for improvement and ideas.
• Bilingual in Spanish and English is a plus.
• Ability to occasionally lift in excess of 25-30 pounds
• This role requires flexibility to work holidays as needed for business operations. Compensation for holiday shifts may include premium pay as per company policy.
• Must have reliable transportation

You’ll thrive here in this role if you:

• Find meaning in being present during life’s hardest moments. This role isn’t about transactions—it’s about creating a sanctuary for families facing medical crises  
• Naturally observe and are proactive about what people need. The best Weekend Hospitality Coordinators notice when a family seems overwhelmed 
• Anticipate needs before they’re voiced and take initiative to solve problems quickly and quietly.  
• Are energized by knowing your work directly impacts someone’s ability to focus on healing rather than logistics, and if you find purpose in small acts of compassion that make a profound difference

At Brent’s Place, every day is a chance to make a real difference. No two days look the same as we support families navigating medical crises—celebrating milestones, providing comfort through challenges, and ensuring every family feels seen, safe, and cared for. Our work is meaningful, dynamic, and deeply rewarding, and we do it together as a compassionate, collaborative team.

This position is scheduled Saturday and Sunday from 4:00 p.m. – 12:00 p.m., with limited flexibility to adjust the start and end times by up to one to two hours. Applicants with weekend availability are encouraged to apply and discuss potential minor schedule modifications.

This role requires flexibility with shifts that may fluctuate. In support of these needs, and guided by our Quality of Life core value, we offer flexible time off so you can bring your best self to work while making an extraordinary impact.

Brent’s Place—the primary program of the Brent Eley Foundation (BEF) — is a long-term home away from home for families who have a loved one with cancer or other life-threatening illnesses while they receive treatment at local hospitals, providing a place of hope and healing. In addition to Safe-Clean housing, we provide a variety of uniquely tailored programs and support for the entire family designed to help in the healing process.

Who We Serve

We serve families with a loved one (children and adults) receiving bone marrow transplants, long-term oncology treatments, solid organ transplants, experimental treatments, and a wide range of other long-term medical crises. We work with physicians and hospital social workers to determine who needs our services.

Our Approach

In providing a home away from home for our families we focus on four key areas:

Physical Well-Being – Brent’s Place is, above all, a Safe-Clean haven for families who are far from home seeking life-saving medical treatment. We are one of the only long-term housing options capable of supporting an entire family during the long treatment process. Because we believe that together is always better, Brent’s Place helps families stay together so that they may simply be together.
Financial Security – Families staying at Brent’s Place receive unlimited support, but never a bill. This allows them to focus on recovery and their family’s well-being rather than the steep cost of relocation, housing, and food. Reducing expenses during treatment has long-term benets and enables families to return home with a greater sense of financial security.
Psychological Well-Being – Patients and families fighting serious illness face significant emotional trauma. The programs at Brent’s Place are designed to help each resident cope with the stress and anxiety associated with their medical journey. This support allows residents to focus on self-care and healing and may even help serve as protection against future mental health crises.
Family Life – A medical crisis has the power to break families apart, but Brent’s Place is here to protect them. We recognize that the continuation of everyday routines and family traditions provides stability for parents and children when their lives have been uprooted. We believe that oering families a warm and welcoming home away from home, as well as opportunities to create happy memories, builds love, trust, and resiliency. This foundation strengthens families during treatment – and for a lifetime.

Brent’s Place is a special team, who lives by the values of compassion, integrity, respect, responsibility, and quality of life—we are looking for new team members to join us. If our mission and approach speak to your heart, keep reading.

Brent’s Place is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

We are excited that you are interested in joining our team. To be considered for this position, please share the following information with us: 

• Cover letter (1-page) or less than five-minute video that addresses these three questions: 
  1. Why do you want to join the Brent’s Place team?
  2. Share an example of how you have lived a Brent’s Place value at work?
  3. Tell us about your ideal team and work environment.
• Resume or LinkedIn profile 

A complete application, which includes a cover letter or video as outlined, is required for consideration for this position.  Please send this information via email with the subject line, Weekend Hospitality Coordinator-PT, to jobs@brentsplace.org.

We know that the job searches can be stressful, especially if you don’t understand the process. So here is what you can expect:

• • We are accepting applications for this position until June 5, 2026. You will receive an acknowledgment of receipt of your application.
  • Applications will be reviewed on a rolling basis until the deadline.

• Every candidate will be notified of their status by June 19.

• Top candidates will receive a brief 15–30-minute phone interview by June 19.

• • Semi-finalists will participate in a Zoom interview with team members the week of June 22.
  • Finalists will be invited to one final in-person interview with Leadership the week of June 29. In addition to the final interview, finalists will also be invited for a tour and an introduction to our team.

• Our goal is to make an offer by July 8, with a start date of July 27, 2026.

Thank you again for your interest in joining the Brent’s Place team. We look forward to getting to know you through our application process.